Refund Policy
Effective date: July 17, 2026
Tailboard Academy LLC ("we," "us") wants you to feel good about your purchase. This policy explains how billing, cancellations, and refunds work. By subscribing or making a purchase, you agree to these terms.
Our 30-day money-back guarantee
If you're a first-time paid subscriber and Tailboard Academy isn't helping you prepare, email support@tailboardacademy.com within 30 days of your first charge and we'll refund it in full — no hoops. One money-back refund per customer. This is a satisfaction guarantee, not a promise about any exam or hiring outcome (see "No guarantee of outcomes" below).
What we sell
Subscriptions give you recurring access to full features, billed monthly or annually. The monthly plan starts with a 7-day free trial. One-time products are individual purchases — such as the Oral Board Intensive — that grant access for a set period.
Free features and free trials
Much of Tailboard Academy is free to use, and the monthly plan starts with a 7-day free trial. We tell you the trial length and the price and interval you'll be charged when it ends. Unless you cancel before the trial ends, your paid subscription begins automatically and your payment method is charged. You can cancel anytime during the trial to avoid the charge.
Auto-renewal (plain-English disclosure)
Your subscription automatically renews. At the end of each billing period — each month for monthly plans, each year for annual plans — your subscription renews automatically and your payment method is charged the then-current price until you cancel. We obtain your consent to these auto-renewal terms at checkout, and for annual plans or price changes we send a reminder before you're charged, as required by law. You can cancel at any time.
How to cancel
You can cancel anytime, with no phone call and no retention hoops. Either sign in and open Account, then Manage subscription, or email support@tailboardacademy.com with the subject "Cancel" from your account email. When you cancel, you keep access until the end of the current paid period — we don't cut you off early. After that, your subscription doesn't renew and you aren't charged again. Cancelling does not, by itself, refund the current period (see Refunds).
Refunds
First-time subscribers: the 30-day money-back guarantee above applies to your first paid charge, monthly or annual.
Annual plans: you may request a full refund within 30 days of the initial annual charge. After 30 days, you can cancel to stop future renewals, but the current annual term is non-refundable except as required by law.
Renewal charges: renewal payments (a second or later month, or a renewing year) are non-refundable, because you can cancel beforehand to prevent them. If a renewal charge was clearly accidental or in error, contact us — we handle these case-by-case in good faith.
One-time products (Oral Board Intensive): because these deliver immediate digital access, they're refundable within 14 days of purchase if you're not satisfied. If a product is defective, not as described, or you were charged in error, email us within 30 days and we'll make it right.
How to request a refund: email support@tailboardacademy.com from your account email with your name and the charge date. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank or card issuer. Even outside these windows, we may issue a refund or credit at our discretion — asking is free.
Price changes
We may change prices. Any change applies to future billing periods, and for existing subscribers we'll give advance notice (and obtain any consent the law requires) before a changed amount is charged. You can cancel before a price change takes effect.
Chargebacks
If something's wrong, please contact us first at support@tailboardacademy.com — we can almost always resolve it faster than a card dispute. Filing a chargeback without contacting us may result in suspension of your account while the dispute is investigated.
No guarantee of outcomes
Tailboard Academy is a study and preparation tool. We do not guarantee any test score, certification, interview result, or hire. Refund eligibility is governed by this policy, not by exam or hiring outcomes.
Contact
Questions about billing or this policy: support@tailboardacademy.com